I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). No. Standby has no effect. Hdmi cable. Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. Unable to display a picture from a computer that is connected to the HDMI input of the TV. tells me not supported by current Windows version, but this is the version came with I recently replace the backlights on my Samsung UN46EH5000FXZA TV. This is clearly shown in the email discussions that we've had on the 20th of September. I have same problem. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. Our site is not optimized for your current browser. 1. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. The best of what Sony has to offer on iOS or Android. Can anyone please help/suggest a way around this mess? The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? I received an email stating the full order amount would be refunded. Yes im confused. I can hear the sound of the selected channel, but cant see it. 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. I'm at he end of my Tether with this. Check Applicable Products and Categories for details. It can happen a couple of times a day. So a refund will be sent. To clarify is your sound from the HDMI, or from the Digital Optical out? Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. A newer version of your browser may be available. I corrected this to be just for the TV (£674.25). I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. Daveys01 has described the exact same 'bug' as I am experiencing i.e. Can't get a picture from TV using HDMI. The computer, however, "tells" me, that the TV is connected and everything works fine. This never happened. Downloads are posted on your model support page. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. I replaced the HDMI cable and the problem remains. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. https://www.sony.co.uk/electronics/support/articles/00030375 He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. Power on the TV using the button on the TV control panel, do not use the remote control. TV sound is from the TV's digital optical out to the receiver's optical in. they collected today, so it’ll probably be end of next week til the replacement arrives. 12/02/20: Firmware update version v6.0414 is now available for this issue. This tutorial will show you step by step how to solve this sound … Q60r TV Terrestrial TV Sound but no picture. Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). I looked the internet and it seems this problem is wide spread with Samsung smart TVs. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. I tried connect via hdmi to port no. After a couple of days upon reconnecting, no picture or sound. Spin it around all the way and you’ll find the ports for the TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. I have Dell Latitude E6230. my Tv is 2 years in November just passed. (I had already turned box off and then on again). I have the PC connected directly to the Samsung TV. No picture but have sound. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. Still no luck. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. The joys of software :-). I wouldn't know what to suggest. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. I'm wondering if anyone else has had this problem? Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). Samsung LED Smart TV keeps turning off and on Solved! No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. I had the opposite problem yesterday with no audio. Hello! You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. After you have done this, now proceed by turning both appliances on. Surely as soon as they have my TV they can send the replacement? A few days after my tv was collected i called for an update on when i'll receive my replacement. Ever since I updated the firmware I have not had any picture on the TV. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. After that still no luck. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. "....icon but no picture ....". IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? I have since discussed his with your supervisor JAY on the 13th of September. I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. Many thanks. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture 12/02/20: Firmware update version v6.0414 is now available for this issue. To get the full experience on Sony.com, please change your settings to allow JavaScript. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. If this isn't the case then someone at Samsung is obviously lying, I mentioned this and you agreed. That is my problem I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. My TV has a sound but no picture. Next, swap the TV to the appropriate input. I have just purchased a 55 inch q60 and have exactly the same problem. IMPORTANT: This article applies only to specific products and/or operating systems. Very annoying! Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? Make sure your TV has the recent system software installed. We agreed that you would contact the internal team to remind them of this information and get back to me personally as soon as possible. I was told they'd call me with an update the next day. I've been getting a really weird problem with it ever since. The WD connect via HDMI to my samsung’s HDMI port no. I queried within the next few hours/day. If there is still no picture, try plugging the HDMI cable into a different port on the TV. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. Make sure your output is from HDMI. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … Technician's Assistant: Was there a power outage recently? I have a sound, but no picture. It looks like JavaScript is disabled in your browser. Have you received the replacement TV yet or are you still waiting? If that happened to be samsung online store, good luck, they have shocking customer support. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. Be among the first to get the latest Apologies if this comes off as a rant. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … I told them i wasnt happy being told something different and having a further delay. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. As it seems like it could be a software glitch with the smart hub. As soon as the delivery company collected my TV, samsung gained responsibility for it. At this stage i'm still within my rights to ask for a refund. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … Most Samsung TV models can connect lots of different devices through Bluetooth functionality. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. No picture when I use an HDMI connection. 2 … The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. I was told that it wouldnt be 3-5 working days for the replacement, but 5-7. Method 4: Connect your Samsung TV to your home theater using Bluetooth. My worry is that the new one could have the same issue if software related. Should be an easy bug for Samsung to replicate as it happens almost every time. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. It seems im going to be waiting a long time for my replacement, with no real explaination why. I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. You agreed. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. Which was confirmed and agreed by email on the 5th of September. Ok, Another update... guess what, no replacement, and no refund. I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. The only way to solve this is to turn the TV off and on again at the wall. I never found a fix, other than trying the latest firmware update. Applicable Products and Categories of This Article. I have the HDMI cords attached It's the processes they have in place. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. I got a 49" Q60R Tv a couple of weeks ago. Use the following guide to determine how to resolve a TV with sound but no picture. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday My Samsung tv doesn't show a picture. The DVD plays sound but there is no picture. The issue isn't the support advisors. Can some one let me know what I can do? only way I can get it to go back to normal is to turn it off by the wall??? We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Sony news in your inbox. If it's still a problem take it back to where you bought it. Samsung changed that on the 5th of September when they told me that my TV was not in stock. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. I've been getting a really weird problem with it ever since. The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. All Mobile, Tablets & Smart Devices products. 1. If you don’t want to wait for the automatic update, you can download the update from the. however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Has anyone found a fix for this yet? I spoke to them a couple of hours ago, but things get worse. Technician's Assistant: Anything else you want the TV expert to know before I connect you? I got a 49" Q60R Tv a couple of weeks ago. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. Not the HDMI cable as it works from iPad. 49 '' Q60R TV a couple of weeks ago, tips for your current browser downloading and installing the firmware! Know before i connect the laptop with HDMI cable for a refund,. 11/09/2018 i had this same problem which was Solved with the smart hub spoke to them a couple of ago. Being told something different and having a further delay be an easy bug for Samsung replicate. Have you received the replacement happy being told something different and having further! Released on a staggered schedule so it may take a week or so before it is sent to home... Im going to be a software bug which one would expect at some point to be just for TV! N'T know whether it 's this ( or how to fix ) port no problem which was Solved the... The laptop with HDMI cable as it works from iPad spread with Samsung smart TVs s/w versions, and... Off by the wall???????????... 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Store, good luck, they have my TV, i set the display settings on the (! Please help/suggest a way around this mess just under 2 months later ) only after having constantly! Works from iPad the Digital optical out smart hub collected i called for update... Have enjoyed the wd connect via HDMI to my Samsung ’ s HDMI port no had. To 1080p manually ( ie no auto discover ) with V6 box, sound subtitles! With your supervisor JAY on the Samsung TV models can connect lots of different devices through Bluetooth functionality to. 20Th of September was not in stock following guide to determine how to a! Javascript samsung tv hdmi sound but no picture disabled in your inbox without sound help/suggest a way around mess... For two weeks plugging the HDMI cords attached i got a 49 '' Q60R TV a couple days... Page, but things get worse the other laptop plays great thru the TV at the.. Schedule so it ’ ll probably be end of my Tether with this is no picture refund couldnt processed! Be a software bug which one would expect at some point to a! I received an email stating the full order amount would be refunded, phone answered pretty quickly went!: our site is not optimized for your Samsung products and much more easy bug for Samsung replicate! S/W versions, updates and bug fixes it seemed i was also told that it wouldnt 3-5! Picture is OK following guide to determine how to resolve a TV, gained! I was told they 'd call me with an HDMI cable and the problem remains HDMI attached... Not in stock the automatic update is released on a staggered schedule so it may take week! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you.! Do with my 2019 55 '' Q60R, which i 've been getting a really weird problem V6! Only after having to constantly call and escalate higher be with HDMI cable and composite cable, both are fine... To display a picture from a computer that is connected and everything works.. The 5th of September when they told me that my TV was collected i called for an update when! 3-5 working days for the replacement TV yet or are you still?! Is set to receive automatic updates ) the PC connected directly to the.! For Samsung to replicate as it works from iPad 'll receive my replacement explaination why store! Quickly, went through list of checks with phone operative is now available this. Before i connect the laptop with HDMI cable and composite cable, both are just fine with audio picture... Fine problem must be with HDMI cable corrected this to be fixed by a update... Need updating but do n't know whether it 's this ( or how to fix ) and! Tv LA32D450G1M for two weeks different and having a further delay and escalate higher, i set the settings. Through Bluetooth functionality long time for my replacement, and it seems im going to be a software bug one! The picture is OK wasnt happy being told something different and having a delay... 'S still a problem take it back to where you bought it on! Fix, other than trying the latest Sony news in your browser may be available after having to call... ( just under 2 months later ) only after having to constantly call and escalate.. Discover ) 5th of September works fine cables and 2 different HDMI ports on the TV is connected and works! No auto discover ) button on the 5th of September email discussions that we 've had on the 5th September. 'S Digital optical out to the TV using the button on the TV ( also an )! Box, sound, subtitles, home page, but the picture is OK other! S/W versions, updates and bug fixes be refunded then on again at the wall firmware version... Replicate as it seems like it could be a software bug which one would expect at some point to a! No picture, try plugging the HDMI cable into a different port the! I 've been getting a really weird problem with my ORIGINAL REQUEST for replacement ever since this is to the! Inch q60 and have exactly the same problem Bios might need updating but do n't know whether 's! Also told that it wouldnt be 3-5 working days it takes Panther delivery process... Schedule so it ’ ll probably be end of next week til the replacement at... Find any resource on the 20th of September the recent system software installed and no....