At times there could be delays due to peak season (Chinese New Year, Christmas period), damaged packaging (Singpost may take some time to re-package your mails) etc. Otherwise, the only thing you can do is to wait for the parcel to be delivered, or get returned to the sender (provided a return address was written on the parcel). Registered Mail is delivered to the doorstep and must be handed to a recipient. Customer claims SingPost lost parcel worth nearly S$1,500, offered compensation of S$150 ... the maximum compensation for items sent or received by Speedpost or Express Mail … Good luck and hope you find your parcel soon! Mexican Brides trying to find husbands are already popular these days. You are super disappointing! I’m not saying your information is bad. If your parcel comes with a tracking number (i.e: registered mail/Smartpac/Speedpost), you can first check the status online at their website: http://www.singpost.com. polymailer? Do you have other ways for me to help me with my problem? – return mail unit I bought items from online and choose normal mail for delivery. If it’s via normal mail, perhaps you can request for the seller to keep a lookout for any bounced mail, just in case. I thought your post was very informative. You've got mail... but it's lost in transit: SingPost tells you why Packages from abroad cannot be tracked even if they are registered, says SingPost which receives 60,000 to … I think there is no use paying this fee because normal mail is not traceable. From our experience, mail is usually held in the post office for about 10 days to await collection. Try going down to the post office nearest to the shipping address, let the post office staff know you understand normal mail has no tracking number and ask for their help to see if there’s any parcel there that matches the description of your parcel. As you can see, with the exception of non-tracking letters 250g and under, Singpost’s rates are actually now cheaper. paper envelope? Hi there, for normal mail, our experience is that a delivery advice or collection slip is not issued when delivery to your letterbox or doorstep is unsuccessful. There’s no re-delivery option for SmartPac. All you have to do is request for SmartPac or PolyM. 3. Include details such as your tracking number and address. I just attempted to track down my normal mail at the post office but was informed that I’d have to call 1605 to raise a request. Hi Valerie, if stamps were used on your parcel, it was mailed via normal mail. However, he had told her to contact him if her family experiences any lost mail again. They will investigate. However I feel that in this case I was scammed by that blogshop... i have a very weird case! Pls help. An angry Facebook user wrote a lengthy post in which he was unhappy about their poor customer service, when told by SingPost staff that they can only compensate the seller (sender) of the lost parcel, despite the complainant (buyer) already paid for the said parcel.. and voila I FOUND MY MAIL! Hi. © 2021 Ministry of Retail - All rights reserved, http://beta.singpost.com/contact-us/service-enquiry, http://www.singpost.com/contact-us/service-enquiry, https://www.singpost.com/list-of-post-offices, https://www.singpost.com/contact-us/service-enquiry. From experience, both SmartPac and Registered Mail hardly go missing. hi i m ivey.. i just bought a few item online through QOO10SG .on 18/02 but untill today i still not yet received my parcel.. my one is nop register mail.. thus is my first time buy online.. so i donno about the register or no register mail.. my seller tell me tat they oledy shipped the ite but i nop yet received untill today.. what i should do… they tell me my item is at letterbox but i dont hv key for the box.. what i should do? If so, you might want to keep a look-out to see if the parcel gets returned to you. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. That’s good! If so, it would be returned to the sender since the address is invalid. I did get everything right except for the postal code & sadly, postal codes are really important. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. Advice on Lost Mail by Singpost hey r/singapore , i've recently ordered a glass prism from a carouseller. I’m done. Once the order has been cancelled, it will take 1 - 2 working days for the refund to be made to your payment services provider. Let’s keep our fingers crossed that your parcel is just delayed. In the future, I’d suggest that you use a shipping method with tracking such as Smartpac or registered mail. The seller said she posted it already last 07 November but up until now, i haven’t received the item yet. Hi there, may I know which SingPost method was your parcel mailed by? The company has won many awards and accolades. I suggested to come down to the office to show them the video and to give them the description of the items but said , there’s no way of tracing the item. Why do normal mails go missing? Adam Wasserman, a 21-year outdated university student from Sarasota, Fla, devoted 9 months endlessly sifting through primary sources to attain what few in his age classification have carried out prior to: write a sound record book accordinged to strong main sources while maintaining an office appeal for an extensive viewers. :), hey babe! How much will I be compensated if my registered mail item is lost? I didnt receive a letter to collect anything either what should i do? The seller mailed to me from 1 aug ( she said its small in size ) but now its aug 12 and i have yet to receive my item. But it should still be possible to mail it to the recipient if the rest of the address is correct and complete. polymailer?). Good luck and hope you find your parcel soon! Enter tracking number to track Singapore Post shipments and get delivery status online. ... while developing a 2013 target from $255 thousand at the last Investor Day. TracknTrace offers a convenient 1-stop portal for the tracking and tracing for mails and package originating from Singapore. If your mail doesn’t reach you by the 4th business day (excluding weekends & public holidays), there is a high chance of your parcel being lost. From what I understand, I have to pay the $21.50 before they even try to find the lost mail. SingPost Lost Email Assist. haha singpost found it and sent it back to my mailbox.. guess im lucky! So what should I do if it hasn’t arrived within a week? We don’t use FedEx so we’re not sure how it works. If your parcel was mailed just recently (within 1 month), we highly recommend you to make a trip down to the post office as shoe boxes usually doesn’t fit in the letterbox: In the event they can’t, which is likely, ask if the parcel can be held at the Woodlands Drive area post office for collection by the recipient. In the event of lost parcel, Registered Mail will be compensated (up to S$68) but not for SmartPac. Instead, we offer courier (insured shipping) which is faster and more flexible. For collection, print the email and bring along your IC. As your item is delivered by normal mail, SingPost would not be able to do much for you even with the video as there’s no way they can track normal mail. You can also report the incident and feedback to SingPost at http://www.singpost.com/contact-us/service-enquiry. It should reach you by this Friday if there are no delays. hey i emailed singpost like 1 week ago and they still haven't replied.. I also don’t quite understand the issue here. – Including written address (in case of rejected mail, wrong address provided etc. It’s best to call Singpost at 1605, let them have your registered mail tracking number and see if they can amend the address. Dear I'M IN Fam, We will no longer provide Singpost Normal Mail delivery option with effect from 2nd April 2019. Are you in Singapore? The basic normal mail (no tracking) goes for a flat rate of $1.50, whereas the tracked packages go for $3 flat. If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. they couldnt locate one of the package i sent out! Yea it’s really disappointing to experience lost mail. haha mods could add it to memorable entries perhaps. Hello important! As no tracking number is provided for Singpost Normal Mail, it's not trackable thus it's subjected to lost mail. – the regional HQ in charge of your area (area = first 2 digit of mailing address) Is the package gone forever? It is the only postal company in the world to have won the Express Mail Service (EMS) Cooperative Certification Gold Level Award by the Universal Postal Union for its Speedpost Worldwide Courier Service for 11 consecutive years since 2001. Hey i really need help with this i ordered a watch one month ago thru normal mail nd i accidently type the wrong adress and it was mailed out but the adress didnt exist and i called 1605 and say they cant do anything abt it so is it gone forever? Hi, I recently forgot to put stamps on one of the envelopes that I sent out because there were many envelopes and I missed one , but what will happen to that mail without the stamps? Did you include a return address? Is this the normal procedure? Buttermilk– Routine consumption from buttermilk frequently 2-3 attend a day is effective in curing IBS. . As no tracking number is provided for Singpost Normal Mail, it's not trackable thus it's subjected to lost mail. :(, Hmmm.. This will assist the staff to better identify your parcel. Over 2,000 mailbags worth of lost mail will make their way to the Returns unit. Hi! I want my item to be traced and delivered! Keep your fingers crossed, hopefully it’s just delayed and not lost! how cld they lose 1 but successfully send out the other! you found ur mail? Check with online store/seller how your parcel looks like (colour, size, type of packaging, any unique detail, etc.) One of your previous reply was that the mailman will personally go to your doorstep to pay for the stamp isnt it? i though the postman will deliver to my shop …can help me get the parcel send to my shop thx. – Theft (by passerby if mails are left unattended) When you mention ‘normal mail’, the typical reply: “oh for normal mail we can’t track…”, still, let them know you understand that but request for them to search for it anyway, How to prevent or reduce the chance of having mails lost or delayed? 2. :). Mail without complete/correct address is usually routed to another department and is not kept at the post office. On the eastern end of Singapore stands an imposing Singpost building. Thanks! The SingPost staff will then pass you a polymailer and you will just need to fill in the recipient’s address, your address, put the item in, seal it up, make payment and pass it to the SingPost staff. Lost my item and claimed that item is untraceable! Operating Hours: Mon – Fri : 9am – 6pm Sat, Sun & Public Holiday : Closed. There are several things you can try doing. Is there anything I can do ? Head to post office nearest to the shipping address Hope you’ve managed to get your normal mail. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. If it’s sent by normal mail, there’s pretty much nothing you can do. SingPost was listed on the Main Board of the SGX-ST on 13 May 2003. Recipient can also arrange for re-delivery online. Or do you have any other suggestions on what I shoud do? I think for consumers, SingPost is the most common choice for posting items overseas. Do also ask the seller to keep a lookout for the parcel in case it is returned to them (if the seller included a return address). That said, we’ve had customers who gave it a shot and managed to collect their order from the post office . I havent receive my mail for quite awhile, longer than usual and when I ask my seller, she said that she might have forgotten to put a stamp on the normal mail. Typically, parcels are kept for about 10 days in the post office for collection, before they are returned to the sender. I have one encounter with the seller and he wrote correct address according to the SingPost tips as usual with other mails as well, but somehow everyone else’s item got delivered while only mine was sent back to the seller. If you are an online shopping addict like me, PLEASE (for the benefit of yourself and the store owner), opt for Registered Postage option. Maybe you can call Singpost at 1605 to check on their procedure? SingPost Lost Email Aid. 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