Were they confused with another order? Save yourself the trouble, and buy or repair your glasses elsewhere. Probably the most comfortable pair I've ever had. Trustpilot is now investigating this false allegation. Sturdy, but super light. I took down my review, he sent confirmation of a refund. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. Kinda like shoe repairing but you can still find a shop that still repairs shoes if your look hard enough.I figured I had nothing to loose since I couldn't get them repaired and it was something I couldn't do. We find ourselves overworked, overstimulated, then we can’t slow our brain down, can’t sleep and don’t fully recover. I want an explanation and solution before any consideration to change this review. I am a real customer. I really liked these glasses! A brief affair with the Giro Air Attack and its magnetically fastened Zeiss shield. .Well my faith was rewarded!Shortly after sending mailing them, I heard back from Eyeglassesdepot after they received my glasses with a quote for the repairs. The customer received the incorrect item and we offered to refund the customer in FULL when the item is returned. This pair of glasses were very special to me but I could not find anyone locally that did this type of work. The gold color is different. Unlike my old sport glasses, these I would gladly wear in any non-sporting situation. I am being asked to take down my review first, then they will “do everything we can to make it right.” But no one has offered to return my original glasses to me and no one can explain why the pair that I received has crystals all over it. You can trust them to take care of your eyewear as if it were their own! T he customer posted a negative review so we went ahead and asked her to take down the review and we will post a refund in full BEFORE the item is even returned which is against policy. The very next day, the refund was canceled and fell off my credit card. The problem is the glasses I received are NOT mine. Straight up prescription sunglasses were expensive and as I often … For one, while they may not provide the absolute best optical quality, they are not too terribly far behind with Carl Zeiss lenses. Roka glasses review. Much to my surprise. I finally received them in December 10th. Roka's Halsey sunglasses look great and perform even better. Honest, fast, fair and easy to work with. Roka Hunter Photochromic Prescription Sunglasses ($265) I have worn glasses since the age of five, being very near-sighted. We reviewed some to see if they really don't ever slip. Most horrible online purchase experience ever. Oakley Jawbreakers with Prizm Road lenses. Please edit your review.Please remove the invalid characters from your review. I contacted them immediately because my glasses don't have ANY crystals on them. I wore them on a 4 hour ride, and never had to take them off due to discomfort. The first quote came back with cost for crystal replacement in addition to the lenses. With the USAT discount, these polarized glasses were $168. The Halsey lenses are not as wide as some of the other models. Fitover sunglasses slide over prescription glasses. Before I even received them, I was contacted repeatedly about leaving a positive review and sending them a “gratuity”. . -The glasses were not what I ordered. As a former back-of-the-pack triathlete, I look for performance optics that meet the most demanding criteria in categories of weight, durability, face coverage and, above all else, ostentatiousness. The glasses arrived shortly after that. I then personally posted a refund to the customers credit card. They are so comfortable, lightweight, and feminine. ! And the fact that he just disclosed my personal information, including my credit card information (which I have since cancelled) just goes to show the type of unprofessional company I am dealing with. !Anyway, the communications between myself and Eyeglassesdepot was excellent. Unique design covers your existing glasses without looking bulky. I love the Sophia Loren eyeglass frames. Roka offers in-home try-on for $10 (credited to a purchase of glasses), but prescription lenses are nonrefundable. Prices were reasonable, and the repair quality was excellent. That sent me through the roof. I think now there is no pleasing this customer in any way. -After much back and forth, seller offered to issue a refund if I took down my negative review. Glasses reduce glare, and the resultant eyes train or fatigue. Available in a wide array of colors. !Overall, I am very pleased with this company and would not hesitate to use them again or recommend them to anyone needing their glasses repaired. © 2021 Trustpilot, Inc. All rights reserved. The workmanship is first class all the way. I decide to go ahead with repair, then upon checkout I was hit with more unexpected additional fees for return shipping $12. For instance, while there may be other triathlon sunglasses that suit specific racers better than others, the Roka TL-1 triathlon sunglasses provide by far the best overall performance that we found. I have always struggled with sunglasses on the run and for other sports. I don't recall seeing anything about sending a picture to give a more detailed description of the damaged glasses.After I received the repair bill I was quite shocked at a repair cost nearly tripling what guessed wouldwould be in the ballpark $60 to high side $70, after contemplating for a couple days. I had the opportunity to test out a couple different styles of their cycling specs and came away very happy with the performance and quality that is on par with the giants of cycling eyewear like Oakley, Smith, etc. This is from a competitor and not a real customer. Lightweight design remains comfortable, even during long journeys Sunglasses help safeguard a pilot’s most important sensory asset – vision. The case is a case, nothing special. UPDATE 9/5/20: One big downside with my glasses so far is that the "gecko" rubber nosepads starts to deteriorate after about 45 days. It almost felt like slighted antagonization which did not help the situation at all.Sincerely,Anthony A. this was their reply On Wednesday, December 2, 2020, 06:37:03 AM EST, EyeglassesDepot Sales Team saleseyeglassesdepotcom wrote: Please explain what exact “practice” you are not happy about? ... help Reddit App Reddit coins Reddit premium Reddit gifts. 38.1k views. They are quickly becoming my favorite accessory. First, he told me the glasses I ordered were discontinued and I should keep the ones he sent for a discount. Thus why I offered to save time and expense by doing my own footwork.Now I feel like, what a mistake.What happened to 100%risk freeThe chat agent has no customer skills what so ever. Roka Matador sunglasses review The Matador sunglasses offer a unique look certain to divide the style-conscious. . But we did it anyway. (me)After reviewing estimated costs I decided to send my glasses. But both glasses rock! . Then he told me he would get me the glasses I ordered. EVER! I'm sure AF means as a feather, because they are. We did nothing wrong. roka phantom alloy performance sunglasses The Phantom Alloy inherits the award-winning DNA of the Ultralight Phantom Titanium and the entire Ultralight Aviator Collection with the same ultralight premium C3™ nylon lenses and lens coatings and our patented, best-in-class GEKO™ retention technology. Roka started out making athletic glasses for runners, bikers and triathletes, and many of its prescription frames are bendable at the ends and have rubberized tracks that help you get a more secure fit. They are so comfortable, so light, and do a great job reducing glare. Warby Parker Blue-light Glasses Review. The customer is claiming that she did not get the refund that we posted. All of this was rejected. ! I was expecting a boatload of excuses as to why they were late but never received one. Bait and switch service. Nice touch! We do not switch peoples glasses. The nose bridge is different. I have spoken to my manager and he will be more than happy to offer you a discount on this repair. . Only the latest review will count in the company's TrustScore. These are high performance glasses. These are not my glasses, it’s obvious.The salesman texted me, wrote that I was being “unethical” and should remove my negative reviews. So now, I am out hundreds of dollars and I’m going through my credit card company to dispute, and I may be taking further action if he charges my card again. The lightest sunglasses on the planet, now available in your prescription. The "new" lenses are riveted on top of the frames. THEY WERE EARLY ! Roka's Halsey sunglasses look great and perform even better. Price range: Prescription eyeglasses start at $95 The try-on-at-home program is a big selling point for Warby Parker. They were a different style, came without the Chanel packaging, and appear to be subpar quality (I don’t think they are authentic, and it doesn’t help that they were shipped from an Eastern European country that has no Luxotica distribution center).-I contacted seller requesting to send back the glasses and to get a refund. They are incredibly light, do not move at all during activity, and the lenses are excellent. But Roka has some of the best glasses frames out there. Very friendly staff, and kept me informed all along the way. Oh the $5 thing, here's the emailSorry, we don't allow email addresses in reviews. The glasses arrived shortly after that. But the excellent lens and titanium ear pieces offer killer performance. Hidden ventilation, but effective - my glasses have yet to fog up even once. The hinges are different. I was on the search for glasses that look good and would work for sports, ... both with my prescription. The actual turn-around time was a lot shorter than originally quoted! ONE STAR IS TOO MANY TOTAL SCAM AND RUDE BEHAVIORDONT FALL FOR IT- they like to say people are posting from their competitors. The information in this review did NOT happen. Read honest and unbiased product reviews from our users. I'll use eyeglasses.com again in the future. The crystals act as rivets to adhere the lenses to the replacement frames. A quality pair of sunglasses is essential in the cockpit environment to optimize visual performance. All Rights Reserved. We’ve all felt the effects of too much screen time. Between all of this, there were an influx of rude and unprofessional messages and phone calls. These are super comfortable glasses. Advertised as "light AF". 39dollarglasses.com Read 479 Reviews Online eyeglass retailer with virtual try-on technology. "Who says performance sunglasses have to look hokey? After a few weeks, I checked in with the seller and was told I should have known they were being delayed because they were being shipped from Europe. Sent them in and hoped for the best. I have another pair that I plan in the future to have repaired, as well. Combine style & comfort Ultralight Won't fall off The Roka Halsey only weighs 26g (0.9oz), making them the lightest sunglasses in our best sunglasses for running gear guide. Second, I hate writing bad reviews, but felt compelled to do this to protect others. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. The Smith PivLock V2 Max with purple mirror lenses. We are always here to work with. You never sent us any pictures of the frame. BUYER BEWARE! Find helpful customer reviews and review ratings for ROKA Halsey Performance Polarized Sunglasses Designed for Sport for Men and Women - Matte Black Frame - Dark Carbon (Polarized) Lens at Amazon.com. I was informed of their progress right through the return shipping and the tracking number. *****update: Seller’s response below is not true! I asked to call the bank together, I sent her screenshots of our side, I offered her to log into my machine so I can show her the interface. High pressure to submit your eyeglasses after you fill out their form for quote estimate. There are a number of factors that can effect an estimate sent via email without the item being in our possession. They have 6 crystals (actually, only 5 since 1 is missing.) There is more. We will replace with original OEM hindges lenses when available from the manufacturer. (The piece that holds the two lenses together across the nose was broken. There were NO rivets or crystals on my Tiffany glasses. They said, "typo" and revised the quote as lenses only and I provided $125 payment. Perfect fit, no adjustments needed. These people really know what they are doing. Roka does, however, make an even lighter pair of sunglasses for running called the Phantom Ti Aviator, weighing in at a mere 20g (0.07oz)! These sunglasses do not move at all during activity. The turn-around time quoted seemed a bit long but accepted it thinking they had a good backlog which indicates how successful a company is.I was willing to wait my turn and just happy to find someone that still did this sort of work and was willing to wait. I have a pair of their SR-1X and a pair of Halsey sunglasses from Roka and I love both of them. My lenses fit securely within the frames. The frames also come with three sizes of grippy nose pads to ensure a better fit. Tough plastic lenses are fully polarized. During my last long ride, they did not move at all. Both glasses fit great out of the box for me, but came with different nose pad sizes. ROKA is a well-known and respected brand on the triathlon scene and while triathlon gear is very sport specific their sunglasses easily cross over to general cycling. Can we resolve this repair for a discount? I contacted seller again, and when I told him I would repost my negative review, he threatened to charge my card another $45 for disputing the transaction. ©2021 Beginner Triathlete. They can be inexpensive—we found them … They are imitations of mine. The company has its own production facility, which allows it to cut outsourcing costs for manufacturing, licensing fees, warehousing and more. This is a a competitor website posting this. The customer did not even return the item. The seller kept trying to bargain, making this feel more like a swap meet transaction than the purchase of sunglasses from a reputable seller. You can shake your head like a maniac and they don’t move. If you have a single-vision prescription (glasses to see far away or close up), you can generally get by with CR-39 lenses. I LOVE these glasses. I prefer the SR-1X for cycling and the Halsey line for running, for what it’s worth. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the market’s demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. The Best Aviation Sunglasses for Pilots in 2021 and Things to Keep in Mind When Buying. I see this is a preference matter, but if you care about wide lenses, check out some of the other models. Browse the collection. The stems are different. I had the most horrible experience with this company, and I am still trying to get my money back!First, i am not a competitor. He is only posting part of our communications. Sells prescription eyeglasses, sunglasses and contact lens packages for kids and adults. Well, as I mentioned in an earlier review, I took a chance with this company and sent in my broken eyeglasses. Still no refund, and he just sent me the return shipping label this morning, 12/16, so I could not have returned them any sooner. We did ABSOLUTELY NOTHING WRONG. Zenni Optical is an online retailer that offers affordable prescription glasses and sunglasses for men, women and children. I was told several times that it was a lost art. They are quickly becoming my favorite accessory."LundyLund. They are incredibly light, do not move at all during activity, and the lenses are excellent. Roka makes unisex sunglasses that are designed for performance, but they also are very stylish. The customer's account was refunded in full. Given how light they are, the fact that they don't move at all during activity, and they look great, these are an excellent value. -I ordered my glasses on November 2nd. I sent Eyeglasses Depot my Tiffany sunglasses asking for lens replacement. )I approved the amount and authorized them to proceed with the repairs. Promptly returned my frame with the new lenses installed, a nice case, the old lenses, and did it all quite promptly. 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