Contact the Freeview Advice Line on 0808 100 0288, or for further details please see Freeview TV Changes. Check your radio manual for specific instructions on doing a full re-scan. Play your movie or TV show for at least five minutes to save your settings. You may get good, clear reception during the day, but after sunset the signal may fade or become distorted. Very occasionally, the weather, usually high pressure, can result in a weakened signal. BBC Radio 1, BBC Radio 4 are grouped together in a single multiplex. It is important to minimise the loss by using good quality cable and connectors. To activate audio decoding for your TV decoder on LG TV 24MT49DF, simply use the remote control of your decoder, press the “Menu” button. A wideband aerial is a popular choice, although there are other aerials available. If you are hearing a hum it is often linked to an issue with your mains adapter. If Audio Description is enabled on your Samsung TV, you’ll see English AD selected. To rule this out see our, Radio reception can drop out when on the move due to changes in topography. Our information on h, If you are still having problems, it is possible an unwanted signal is the cause. Some makes of TVs have a dedicated button on the remote control. Lost reception of one or more station within a multiplex. If you’ve checked all your accessibility settings on the Roku (by pushing the star button while in Disney+ watching a movie/show) and you’re still getting audio descriptions, you’ll have to change the audio settings on the Roku itself. DAB reception is rarely disrupted by high-pressure weather conditions, but under some circumstances, signals from very distant transmitters can cause reception to break up, or be lost for periods of time. But I still get narrative when watching tv shows that are closed caption. Try unplugging the items to see if one of them is causing any interference. ACEs are customers too, NOT employees. Learn how to turn video description on or off for Xfinity X1. See how weather can affect Freeview reception. Change as appropriate, and press the Green button on the remote to save For information on the symptoms of interference see our sister website RTIS . Solved: I’m having a strange issue. Radio 5 Live Sports Extra has a dynamic schedule. External aerials are also available for DAB  and will significantly improve reception. Secondly, If you are in a good coverage area, and are still receiving poor DAB reception please try our Problem Assistant for further advice. For more information see our guide on tropospheric ducting. Please see our help page to see how DAB multiplexes work, Therefore, you may not be receiving this service, as there is not a commercial DAB service in your local area. As the aerial is directional, by simply turning the radio you will be able to get the best reception. If you don't see audio controls when viewing video from a website, check the documentation, or contact the website owner or app developer for more information. Make sure any cables between your radio equipment and aerial are connected securely. Damaged cables can cause reception problems and can allow water into your installation. The effect that causes radio signals to travel further than normal is known as tropospheric ducting. is a recognised trade body which will can put you in touch with one of their members in your area. The effect can last from a few hours to a few days and can cause intermittent effects on the service during that time. Try to move your radio away from the street or use an external aerial. Your radio must be in a good DAB coverage area to receive BBC services. Audio description allows you to hear a commentary alongside the normal sound. Step 4: . If possible, check the external cable for any signs of damage, such as cracking and tears. Telescopic aerials on portable radios should be fully extended to receive a good signal. This is because the power used is lower, and is forced to work outside of its normal operating parameters, resulting in electrical impulse interference. From time to time radios should be re-tuned in order to discover new stations. Now, select the Audio Descriptions option. See our guide on Hissing and Fading. This usually happens in warm fine weather, where atmospheric conditions cause television signals to travel much greater distances than they normally would. Make sure any cables between your radio equipment and aerial are connected securely. Select Settings and press the Enter button. It has also been known for the engine management system (EMS) to cause problems. ... Switch off AUDIO DESCRIPTION. If you are hearing voice narration while preforming an activity on the TV, such as changing the volume, an accessibility function has been turned on. If you are having continuous reception problems check your car aerial for damage. This describes body language and what is happening on screen in between the speech. To check, remove the power from the amplifier and see whether the problem goes away. However the. If you have a portable radio you will be able to pick up more of the receivable signal if your telescopic aerial is fully extended. 1. If the problem persists when you turn the heating system back on, the problem could be with the thermostat, which may need to be repaired or replaced. DAB uses multiplexes to group services together. For further information see our, Water can get into external cables and can cause reception problems. This often sounds like birds tweeting and happens if there is another frequency being transmitted near the one you are listening to. To check what coverage of DAB services are available in your locality, please see our Transmitter checker tool. Use our transmitter tool, which will tell you what national and local DAB services are available in your locality. You’ve just made it! These fit directly under an outside aerial and usually the best type of amplifier to fix weak signals. An externally mounted aerial can be attached to many types of DAB portable radio and hi-fi systems. Find the cable that goes from your aerial or satellite dish into your television, radio or set top box and unplug it. This is more likely to occur following a retune of your television. For programmes which are pre-recorded, we create the subtitles in advance. Tilting and swivelling the aerial will help to get the best signal. This is commonly caused by the FM signals being bounced off objects or hillsides and reaching your radio by different paths. Depending on the transmitter you are using, your aerial elements will need to be mounted flat (horizontal) or on its side (vertical). Since it is a communal aerial, you will not be able to contact Ofcom directly. Weather-related problems tend to happen mainly in the summer, when high pressure can cause a radio signal to travel further than it would normally. Most DAB radios come with built in signal strength meters which can be helpful. The CAI (Confederation of Aerial Industries) is a recognised trade body which will can put you in touch with one of their members in your area. This needs to be rotated to find the best signal. Learn how to turn on audio descriptions on your Mac. While a movie or TV show is playing, hold the Select button on the Apple TV remote. Check our Works and Warnings section to see whether there are any known problems. If it is potentially interference, your landlord or management committee can contact the regulator, Ofcom, for help with solving the problem, Following a decision by the Government, some channels used by Freeview, are being reallocated to allow for the future development of new mobile broadband services. To rule this out see our guide on, A manual retune is more effective than an auto-retune as it only tunes your television to the transmitter your aerial is pointing towards. Some amplifiers are a mix of the above. Try moving the radio around to see if you can find a better position where you get good reception of all the stations you want to listen to. This may be from a socket on the wall or a direct cable through the wall. Please be aware most local news is not currently broadcast in HD at this time so will not be available on HD channels. Check your radio manual for specific instructions on doing a full re-scan. This has the potential to cause electrical interference. Otherwise, all the unwanted signals will also be boosted, which can cause pictures to break up. Listeners to 774kHz medium wave will need to re-tune to continue hearing the full BBC Radio Leeds schedule: To find the best FM frequency for your area, try our problem assistant. We have a. For more information on finding and storing these services, see our Help guide on DAB secondary services. My audio description was off on the TV but on via the humax so I had to go to menu, settings, preferences, audio, audio description off. This can be due to various things including poor earth connectors, faulty or corroded HT leads and uncompressed spark plugs. All TV reception predictions assume an outside aerial at a height of 10m from the ground. Select Video Descriptions. For example all the cables between your television equipment and aerial are connected securely and none is damaged. Use our. We use the RDS to ‘tell’ your radio if there is a better or stronger frequency for the radio service you are listening to, as you travel around. You may need to consider a loft or external aerial to solve your reception problem. The CAI (Confederation of Aerial Industries) is a recognised trade body which can put you in touch with one of its members in your area. External aerials are also available for FM radio and will significantly improve reception. Radio reception can drop out when on the move due to changes in topography. This may mean an electrical item in your home, or nearby, is interfering with your MW/LW radio. If you are still having problems, it is possible an unwanted signal is the cause. Some sets do this automatically. I have a Roku Ultra and in this case I’m using the Amazon Prime Video channel. more information, please visit our page on, This may be due to two reasons. If you have an extendable aerial make sure it is fully extended to give the best possible reception. The regulator, Ofcom, deals with Pirate Radio and you can report it. For hi-fi systems check your aerial isn’t broken or become loose. Please use our Transmitter tool to see if you are in coverage. Use the following steps to review and turn off your accessibility settings: Press the HOME button. The simplest test is to turn off your engine and see whether it goes away. This may be fine during the day, but in the evening, signals from distant transmitters can travel further, and can cause reception problems for those at the very edge of coverage. Select Accessibility. The result is a higher level of interference and a deterioration in both the sound and coverage. Try switching your radio on and off. It can be found next to Radio 4 on the list of stations. Select Video Descriptions again to turn it off. To help us investigate, please contact Netflix Customer Service. If you are experiencing pixellation or picture break up, it may be that your signal is too strong as this often presents itself similarly to a weak signal. Check any appliance with an electric motor by moving your radio away from it to see whether the sound improves. The most common FM radio aerial on a portable radio is a telescopic one. Advice for improving medium wave reception can be found on this BBC Reception help guide. If you live close to a transmitter or can get a strong TV signal, then it could be possible to use an aerial in your loft or an indoor portable aerial. Firstly, you may have a poor aerial system, so we recommend you checking over your installation by reading our Good installation help guide. 4. Press OK/Select again to open the menu for Audio Language options. Street lamps can sometimes cause buzzing and crackling sounds on your FM radio. Some programmes are audio described for people with sight problems, from soaps and dramas to children’s TV and films. Here, you’ll find “Audio Description On/Off”. This is because the power used is lower, and is forced to work outside of its normal operating parameters, resulting in electrical impulse interference. This will help you to see if there are, or have been recently, transmitter faults in your local area. The problem could be due to a number of reasons, the station may have stopped broadcasting or have moved multiplexes rather than a radio fault. Currently it reports on network DAB stations only; Local and Nations radio faults are not included. See our, Radio signals can be affected by fine weather including high pressure. If all other stations are working ok and you have just lost one station. When Radio 5 Live Sports Extra is on air, you should find it right next to 5 Live on the list of stations on your digital radio. This is causing the buzzing, clicking or pops sounds you can hear. We have a basic installation guide you can read. Audio description is also available on BBC iPlayer. When travelling in the car, your signal can be affected by natural features of the land, for example, hills, valleys, rivers, etc. Use our problem assistant to help you diagnose problems with reception and interference, Check the status of the transmitter you are using and find out TV and radio channels and frequencies. On Freeview the BBC does not have enough of its own capacity to carry all its HD services. Then go to “Source”, and select “English AD” or “Audio description”. You need to have a suitable DAB aerial to receive DAB services. Ensure there is nothing in front of the aerial that could block the signal, such as trees. Our DAB installation guide provides further information. For more information on interference, please see our, Your radio must be in a good DAB coverage area to receive BBC services. If it isn’t there, re-scan or Auto Tune your radio and look for it again. When I watch the Movie, Mortal Engines, the audio track used contains a audio description of what is How do I turn off audio description? Try moving the radio or tuning to a different frequency. To ensure you are receiving the correct regional news programmes from the transmitter your aerial is pointing towards, you will need to do a manual retune. To see what is available when, the BBC keeps a schedule on the sport website. 2. For more helpful information please see our Audio Description help guide. FM radio signals can be affected by fine weather including high pressure and the only solution is to wait for the weather to change, you should not re-tune during this time. This may mean an electrical item in your home or nearby, is interfering with the reception of your FM radio and is causing the buzzing, clicking or pops you can hear. Arrow right 2 times and listen for Audio and Languages. It is available for most Netflix original titles and many other TV shows and movies. See our help guide on the different types of amplifiers available . If you have an external or loft aerial check they are functioning correctly. This video describes how to turn off the audio description sound track on a Samsung TV in a hotel. To rule this out see our guide on cables and water damage. This is because the transformer would have been designed to operate at the higher power and not the lower power the LED lights use. If you still have a problem use the ‘autotune' function to re-tune. Check whether there are any known works or warnings that may be causing the problem. Use our transmitter tool to see whether your local transmitter is currently affected by maintenance work. It is best to re-tune your radio when they are broadcasting, so it will store the station in its memory. Audio Description is a setting on your TV. If you still have a problem use the ‘autotune' function to re-tune. The BBC's local and national radio services are carried on local commercial DAB Multiplexes. It will also show you any transmitter faults. Make sure you are tuned to the best frequency for your area, as you can often pick up more than one signal. Most DAB radios can be tuned easily at the touch of a button. Your television can sometimes receive signals from more than one transmitter, which may be transmitting different regional news. Use our Transmitter Checker to find the best frequencies for your location. DAB uses different frequencies from FM radio. It is worth first checking to see whether the problem is with your own equipment, or the local transmitter. The same is true for Radio 4 LW on DAB. Following a decision by the Government, some channels used by Freeview, are being reallocated to allow for the future development of new mobile broadband services. This often sounds like birds tweeting and happens if there is another frequency being transmitted near the one you are listening to. Pick an audio described movie and press Play. Our information on how clear skies and fine weather can affect your radio reception may be useful, please see our weather guide. The aerial and cables need to be well maintained and you will need a radio that has an option to connect an external aerial. In either case, you will need to ask your landlord or management committee to solve the problem. It is important to check the cables and the aerial for damage and that they are operating correctly. The buzzing and clicking lasts from a few seconds to a minute at a time. For more information see our guide on, Troubleshooting your Freeview Television reception. Our sister site, the Radio and Television Investigation Service (RTIS) also has useful information on how to distinguish the difference. There are three types of amplifier – masthead, set-back and distribution. The BBC cannot recommend individual installers. There is a possibility some LED Lights can cause interference to DAB and FM Radio Reception, particularly if LED lights are used to replace halogen lights, and retain the original transformer. The best place to put a DAB aerial is on the roof of the car and as far from the engine as possible, to avoid any interference. For a programme broadcast live, (like the News), subtitles will be generated as it is broadcast, which is a complex and problematic process. If you find water damage then it is likely that the cable will need replacing by a qualified aerial installer. For example, if water were to get into a masthead type, they can start to boost the result of the fault. Audio Description is an optional narration that describes what is happening on-screen, including physical actions, facial expressions, costumes, settings and scene changes. These are not recommended unless absolutely required as they can introduce unexpected reception problems. In the General option, select the Accessibility tab. For more information see our guide on how weather can affect radio reception. Just look for ‘BBC Radio Bradfd’ or ‘BBC Brad’ in your radio’s menu. If you are using a satellite dish to receive your television, you will also need to check the LNB and cap for any signs of water damage. We cannot recommend individual installers. A manual retune is more effective than an auto-retune as it only tunes your television to the transmitter your aerial is pointing towards. There are all kinds of aerials available on the market and some which are specific to certain frequencies. If you know your location, you can use our transmitter checker to see whether there is a problem. Stereo reception needs a stronger signal than mono. 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