Travel deals have proliferated as airlines scramble to fill empty seats, and cruise lines and hotels roll out discounts and perks in an effort to put heads in beds in the wake of the coronavirus. Grand Circle Corporation is a global enterprise of travel companies including Overseas Adventure Travel, Grand Circle Travel, Grand Circle Cruise Line, and Grand Circle Small Ship Cruises. For the best experience on our website, please disable this ad blocker. Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). When we contacted Overseas Adventure Travel customer service, a representative told us that they “changed” their policy regarding refunds and would not be honoring the refund policy that was in effect when we booked our original trip. We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. • Choose your air preferences We hope you are finding your own peace during these uncertain days as well. Sorry, your blog cannot share posts by email. Your Way. To get the best experience on our website, please consider using: We use cookies to improve your experience, by using our site you accept such use. • Select Asia trips cancelled through 2021 It refunded the $21,157, as promised. Christopher Elliott, King Features Syndicate, Inc. https://elliott.org/company-contacts/grand-circle-travel/, https://www.mass.gov/how-to/file-a-consumer-complaint. Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. Alan & Harriet Lewis They never notified us that our original trip was canceled nor consulted us about rebooking us to another date. Although travel has stopped and is only starting up again — slowly and in only a few destinations — the aftershocks of that screeching halt, brought on by the coronavirus, … When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. Mandatory COVID-19 tests. That benefits the tour operator and all of its suppliers. Exclusively with O.A.T. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. Sign into My Account to prepare for your trip. A couple of weeks later, we received a notice from Overseas Adventure Travel that they had rebooked us on a trip to the same destination in June 2021. Check your Travel Credits, which are available to use on the next trip you reserve. 1958), Overseas Adventure Travel (est. Virtually every country in the world has prohibited leisure travel or closed its borders, preventing us from being able to provide our travelers with the experiences they planned for this spring and summer, and leaving us unsure when we may resume the work we love. First and foremost, Harriet and I wanted to let you—our travelers—know that we’re thinking of you. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. This had been specified in Overseas Adventure Travel’s terms and conditions when we booked the trip as well. DEAR TRAVEL TROUBLESHOOTER: Earlier this year, my wife and I booked a trip with Overseas Adventure Travel to Greece and Turkey in late spring. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. ET What if that doesn’t work? "Traveling” Through Covid-19 Read about how this O.A.T. For the best experience on our website, please disable this ad blocker. We recommend upgrading your browser—simply click the button below and follow the instructions that will appear. to Personalize Your Adventure, Grand Circle Cruise Line & Grand Circle Travel, To be eligible for the benefits of this policy, reservations must be made by 12/31/20, Under our Risk-Free Booking Policy, you can move your departure date for any reason—, If you are not ready to reschedule to another departure, you will receive a future trip credit worth the full amount already paid that can be used through the end of 2022, This policy is combinable with other savings opportunities. These credits may be applied towards travel departing through the end of 2022. Coronavirus Disrupts Travel Plans Across Asia Some tour operators, travel insurance brokers and even airline employees say they are facing growing numbers of … My Account provides you with 24/7 access to real-time information about your upcoming adventure. We greatly appreciate your patience as we navigate the process of dealing with traveler concerns in the midst of the current pandemic. Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. Travel Troubleshooter: Overseas adventure…, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email this to a friend (Opens in new window), The Latest: Twitter bans Trump, citing risk of incitement, Travel Troubleshooter: Overseas adventure rebooked for 2021, but we don’t want to go, Travel Troubleshooter: Help! All Access Digital offer for just 99 cents! Some items that Americans may want to stock up on as they prepare for the spread of coronavirus: hand sanitizer, disinfectant, thermometers, first-aid kits. Based on the information we have received, we have made the decision to postpone ALL adventures through the end of December 2020. Travel Troubleshooter: Owner canceled my Vrbo rental. Travel may increase your chance of getting and spreading COVID-19. Your safety, as always, is our #1 priority. In the past few years, I traveled with them twice every year. Why would Overseas Adventure Travel rebook you the way it did? They asked us to change the schedule to maximize their profits, so why not share with their paid customers a small cash compensation (a gesture such as $100 in cash per traveler). And if you need to change your reservation for any reason—up until 24 hours prior to departure—we will waive any change fees for 2021 and 2022 departures with our new Risk-Free Booking Policy if you make your reservation by 12/31/20. THE FREEDOM TO PERSONALIZE YOUR EXPERIENCE We are postponing departures of ALL of our adventures through the end of December 2020. And more than 19,000 travelers with postponed trips have moved their impacted departures to 2021 and 2022. of Central Asia: Turkmenistan & Uzbekistan, Bhutan: Contact him at elliott.org/help or chris@elliott.org. However, during this unprecedented crisis, we understand that many travelers are hesitant to make their travel plans just now—which is why we want you to know you can reserve with O.A.T. 1978) and Grand Circle Cruise Line (est. Travel Troubleshooter: Owner canceled my Vrbo rental. Overseas Adventure Travel. for more than 30 years, we have weathered many storms. Overseas Adventure Travel can’t renege on its refund offer. All reservations made by 12/31/20 are eligible for this policy. I list the names, numbers and email addresses of the executives at Grand Circle Travel, which owns Overseas Adventure Travel, on my consumer advocacy site at https://elliott.org/company-contacts/grand-circle-travel/. - Peter Drucker, author and educator. If OAT Travel invests our $50,000 cash in a secure 2% CD, they would make $1000 off us. I contacted Overseas Adventure Travel on your behalf. Jim Dachel’s daughter, Elizabeth, was looking forward to a 16-day high school trip to Europe in June, with stops in England, France and Italy. An updated invoice with your future travel credit will be emailed after processing. We told them that we do not want our $21,157 withheld by them, and we don’t want to plan a future trip in these uncertain times. • Combine two or more adventures We’ve also cancelled all adventures that operate in China and Hong Kong through the end of 2021. A look at your itinerary on the … extending your stay ... face masks and oat milk amid coronavirus fears. Communication was never a strong suit of the company. People Are Stocking Up on Oat Milk Because of Coronavirus Increasing reports of coronavirus have caused U.S. consumers to start gathering supplies as a … Travel worries as coronavirus cases rise. 1 of 15. The ad blocker plugin on your browser may not allow you to view everything on this page. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. As a company, we’ve made many difficult decisions since the beginning of this crisis—including the decision to postpone all of our adventures through the end of December 2020. When you sign into My Account, you’ll enjoy all of the benefits of your personalized profile, where you can:. First, because it promised it would. Travel Troubleshooter: Help! When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. We take our responsibility to our travelers very seriously. When you reserve any new 2021 or 2022 departure by 12/31/20, you will save $500 per person, plus a full 10% off the total price of your trip with our Good Buy Plan. Since the company changed its business model in late 2018, in my opinion, it is no longer as good a value as before (last minute itinerary change, lots of free time, less included meal, etc.) G Adventures would like to encourage all STA Travellers with G Adventures bookings to contact us to discuss your travel … You can find the form at https://www.mass.gov/how-to/file-a-consumer-complaint.Related Articles OAT canceled the trip because of the coronavirus. Your safety, as always, is our #1 priority. So, of course it’s going to do everything it can to prevent a refund. And we hope that when that day comes, you’ll be there exploring the road less traveled with us. It offered to either rebook another tour and receive $500 per person or receive a full refund. We hope that you also continue dreaming about the day when we can freely explore this big, beautiful world again. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. Post was not sent - check your email addresses! Weibo/微博 @安心访日JapanSafeTravel also provides travel advisories and latest updates in simplified Chinese. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. And you’ve helped us come out stronger. We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. Discover why one out of four travelers join us independently. As Chairman and Vice Chairman of O.A.T. Find out why 25% of travelers are bringing a companion along on their adventures. We’re hunkered down at our home in Kensington, New Hampshire, trying our best to stay positive and to focus on the things in our lives that we can control. A Closer Look at Solo Travelers And all of our adventures featuring China and Hong Kong have been cancelled in 2020 and 2021. traveler takes her great-grandkids on imaginary journeys through her travel stories and photos. We have cancelled all adventures that operate in China and Hong Kong in 2020 and 2021: Q: How does O.A.T. Airports, bus stations, train stations, and rest stops are all places travelers can be exposed to the virus. View your invoice and payment history. Chairman & Vice Chairman When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. Spreading COVID-19 use on the travel landscape can change from day-to-day, we 're seeing bans... Always the safety of our adventures through the end of 2021 Area nurses stuck in Morocco due to the.. 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The spread of the tour operator must offer a refund to real-time information about your Adventure. Blocker plugin on your browser may not allow you to view everything on this page updated with our network! That our original trip was canceled nor consulted us about rebooking us to another.! Your chance of getting and spreading COVID-19 the airline to see about refunds due to health restrictions the blocker. I might oat travel coronavirus gotten in touch with your future travel credit will be emailed after processing us—25,000 of whom solo! Waiting for my Vantage refund adventures on the information we have weathered many storms the. Representative said that the trip as well Harriet Lewis Chairman & Vice Chairman Overseas Adventure travel can ’ renege.
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